FAQ

Recruitment

Thank you for using the Join us section at the bottom of the Guinot website, where you can send us your CV and cover letter.

You can also register on the recruitment website www.guinot.com

Making appointments

We require 24 hours notice to cancel or reschedule an appointment, otherwise a 50% charge may be incurred.

Promotional Terms & Conditions

TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern the specified offer. Instructions for valid purchase form part of the Terms which you will be deemed to have accepted if you participate. Please read the following Terms carefully.

CYCLE 2: 4th March - 5th May 2024

Book a Hydra Peeling facial and receive a scalp massage with your treatment

  • Offer valid from 4th March to 5th May 2024
  • Offer must be mentioned at time of booking
  • Offer must be taken by 5th May 2024 and booked in advance to secure bookings. Bookings are subject to availability
  • Payment must be made at time of booking
  • Free scalp massage is available on Hydra Peeling PH and Hydra Peeling Hydrabrasion
  • Free scalp massage will be incorporated into the treatment and treatment timing will not be adjusted
  • Free scalp massage cannot be exchanged, substituted or transferred
  • Offer is issued at the operator’s discretion

20% off voucher redeemable against any Hydra Peeling treatment

  • Offer valid from 4th March to 5th May 2024
  • Offer must be mentioned at time of booking
  • Offer must be redeemed by 5th May 2024 and booked in advance to secure bookings.
  • Bookings are subject to availability
  • Payment must be made at time of booking
  • 20% off is available on single treatments of the hydra peeling treatment only, valid on Hydra Peeling PH and Hydra Peeling Hydrabrasion
  • Not valid on course bookings
  • Offer cannot be used in conjunction with certain other offers
  • Only one voucher can be used once, per client
  • Voucher cannot be exchanged, substituted or transferred
  • Vouchers have no cash value
  • Offer is issued at the operator’s discretion

Save 30% on Skin Mood Kits

  • Valid from 4th March – 5th May 2024, whilst stocks last
  • Valid on all skin mood kits: Sensitive, Grumpy, Tired, Angry and Stressed
  • Offer cannot be used in conjunction with certain other offers
  • Offer can not be altered and is subject to availability
  • Products in kits can not be altered
  • If products are faulty, an exchange can be requested and items may be replaced at the operator’s discretion, subject to availability
  • Offer is issued at the operator’s discretion

Free cleansing cloths with the purchase of Gelée Démaquillante Hydra Fraîcheur

  • Valid from 4th March – 5th May 2024, whilst stocks last
  • Clients receive 4 cleansing cloths with the purchase of a 125ml Gelée Démaquillante Hydra Fraîcheur
  • Offer can not be altered and is subject to availability
  • Offer cannot be used in conjunction with certain other offers
  • Free gift is issued post payment
  • If products are faulty, an exchange can be requested and items may be replaced at the operator’s discretion, subject to availability
  • Offer is issued at the operator’s discretion 

Salon Terms & Conditions

FOR EXISTING CLIENT REDEEMING THE OFFER

·         Existing clients can only refer new clients i.e. people who have never previously been a client at the salon.

·         There is no limit on the number of ‘friends’ an existing client can refer to the salon. The existing client will be eligible for the 20% offer each time.

·         Once the ‘friend’ has been to the salon and has had their treatment, the existing client is eligible to redeem the offer.

·         To be eligible for the 20% discount, the existing client needs to purchase a treatment and a skincare cream. Minimum treatment spend of £30/€30 applies. ‘Skincare cream’ refers to face and body moisturisers only.

·         Treatment discount applies to Guinot treatments only, including face, body and depilation.

·         The discount cannot be used in conjunction with any other offer, promotion or discount.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         Free gift subject to availability. Gift may vary.

FOR NEW CLIENT (FRIEND) REDEEMING THE OFFER

·         The new client must present a completed Refer a Friend voucher at their appointment to redeem the offer.

·         The new client receives a 20% discount on their first treatment and product purchases.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         The 20% discount applies to all products purchased on the client’s first visit.

Eligibility & Participation  

  1. Eligible customers must be a resident of the UK or Ireland and be over the age of 18 
  2. These terms and conditions are applicable across the entire Rewards Scheme and any participation is considered as acceptance. The Rewards Scheme account, in whatever form, are issued by and remain the property of Guinot which may, at any time, terminate the scheme or alter or amend the conditions of operation 
  3. Participants are entitled to one Reward Cards membership only. Guinot reserves the right to refuse, merge or close duplicate and or additional accounts 
  4.  Participants must register their personal details and keep Guinot informed of any changes. Guinot cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details. Accounts with out-of-date details that have not been updated for 18 months will be removed and points and rewards forfeited.   
  5. The Rewards Card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card 
  6. Guinot may decline to issue, withdraw or cancel Rewards Scheme membership, and / or remove a member from the scheme at any time where there is reasonable belief of:
    a. any abuse or attempted abuse of the scheme;
    b. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;
    c. any behaviour relating to Guinot that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
     
  7. Reward Scheme membership cannot be transferred, bought, sold or in any way traded. 
  8. Participants can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or Rewards already accrued or issued. 
  9. Participants who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to re-join.  

POINTS 

  1. £1/1 Spent on Services will earn 1 point, £1/1 Spent on Retail will earn 2 points 
  2. Points can be earned on all products and treatments (excluding courses) 
  3. Participants will be required to quote their Rewards Card number to collect points on purchases made through any phone transactions. 
  4. Guinot may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. 
  5. Points are non-exchangeable or refundable and hold no money value. 
  6. Guinot reserves the right to deduct points for unattended appointments or cancellations with less than 24 hours’ notice where a deposit has not been taken. 
  7. Guinot is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products unless the exchange is for products with an equivalent points value. 
  8. Total points held will be shown on receipts 

REWARDS 

Thresholds & Reward 

  1. ON ENROLMENT = Reward key fob & Branded Key Ring  
    250 POINTS = Free Deluxe Sample
     
    500 POINTS= Free Upgrade from Hydradermie Youth to Hydradermie Age Logic
     
    1000 POINTS = Free Foot Peeling
     
    2000 POINTS = Free Branded Item
     
    3000 POINTS= Free Detoxygene or Hydra Summum Facial
     
  2. Appointments are subject to availability 
  3. Free Foot Peeling treatments must be pre-booked and added to a paid service, they cannot be taken as a standalone service 
  4. Rewards treatments must be pre-booked 
  5. If a Reward treatment is cancelled, not attended or rearranged with less than 24 hours' notice, the participant will have the value of the points automatically deducted  
  6. Rewards cannot be used in conjunction with any other offers 

Book your appointment with your GUINOT therapist